PRIVACY & DATA PROTECTION

Privacy Policy

Effective Date: November 20th, 2025

Trax Contents respects your privacy and is committed to protecting any personal information you choose to share with us.

This Privacy Policy explains what information we collect through our marketing website, how we use it, and the choices you have. This policy applies only to the Trax Contents marketing website located at traxcontents.com. It does not apply to the Trax Contents software platform or any client accounts hosted on app.traxcontents.com or other subdomains.

If you use the Trax Contents platform, that environment is governed by separate agreements and internal data handling procedures.

1. Information We Collect

We collect limited information through the marketing website. This includes:

A. Information you voluntarily provide

  • Name
  • Email address
  • Company name
  • Phone number
  • Any details submitted through contact forms
  • Any information sent through email correspondence

B. Automatically collected information

When you visit the marketing site, basic analytics data may be collected. This includes:

  • IP address
  • Browser type
  • Device type
  • Pages viewed
  • Time spent on the site
  • Referring website
  • General geographic region

This information is collected through cookies, analytics tools, and similar technologies.

2. How We Use Your Information

We use the information collected through the marketing website to:

  • Respond to contact requests
  • Provide details about Trax Contents products or services
  • Improve the performance and user experience of the marketing site
  • Analyze website traffic and user engagement
  • Support sales, onboarding, or informational conversations
  • Send important updates regarding Trax Contents offerings
  • Maintain website security and functionality

We do not sell or share your personal information for advertising networks.

3. Cookies and Tracking Technologies

Our marketing website may use:

  • Essential cookies needed for basic site functionality
  • Analytics cookies from services such as Google Analytics
  • Cookies or tags from Google Tag Manager if installed
  • Session based data to support navigation or form submissions

You can manage or disable cookies through your browser settings at any time.

4. How We Share Information

Information collected through the marketing website may be shared only with:

  • Service providers who support website hosting, analytics, or email systems
  • Sales or support partners who assist in follow up communications
  • Legal authorities if required by law or to protect our rights

We do not share your information with unrelated third parties.

We do not sell personal data.

We do not allow third party advertising networks on our marketing site.

5. Data Retention

We retain information for the time necessary to fulfill the purposes outlined in this policy. Contact request details are kept while communication is active. Analytics data is stored based on the configuration of our analytics provider. Email correspondence is retained according to our business records policy. You may request deletion of your information at any time by contacting us.

6. How We Protect Your Information

We use administrative, technical, and physical safeguards designed to protect your information. These include secure website hosting, SSL encryption on all pages, access controls for internal staff, and regular updates to our website and security tools. The marketing website does not collect sensitive personal information and does not store passwords, payment details, or account credentials.

7. Your Rights and Choices

You may request access to the personal information you have provided, correction of inaccurate information, deletion of your information, or an explanation of how we process your data. To make a request, contact us at info@traxcontents.com. If you are located in California or other regions with privacy regulations, additional rights may apply under local laws. We will honor all applicable legal rights.

8. Children's Privacy

The Trax Contents marketing site is not directed to children under 13. We do not knowingly collect personal information from children.

9. Links to Other Websites

Our marketing website may contain links to the Trax Contents platform or external resources. We are not responsible for the privacy practices of external sites. Once you leave our website, the policies of the other site apply.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we use your information, you may contact us at: